| dc.description.abstract | This study aims to identify and analyze excellent service in Madrasahs based on the
perspective of social reconstruction by examining public perceptions and expectations
of the quality of Madrasah services. This phenomenological research uses a qualitative
descriptive approach. To meet the needs of this study, researchers collected data by
using observation, interview, and documentation techniques. The informants in this
study included the head of the madrasa, integrated service staff, students, alums, and
the madrasah committee. The results of the study indicate that there is urgency in
implementing excellent services in madrasas, perceptions of community satisfaction
with madrasa services, and the suitability of community expectations with the
implementation of madrasa services. This study implies the importance of service in
madrasa development activities that focus on customer satisfaction to survive and win
the competition amid competition between educational institutions.
Keywords: Excellent Service, Public Perception, Community Expectations | en_US |
